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Computer Tech Accidentally Erases Info on Alaska's $38 Billion Oil Fund
Tuesday, March 20, 2007
JUNEAU,
Alaska — Perhaps you know that sinking feeling when a single keystroke accidentally destroy hours of work. Now imagine wiping out a disc drive containing an account worth $38 billion.
A computer technician at the Alaska Department of Revenue deleted applicant information for an oil-funded sales account — one of state residents' biggest perks. While reformatting the disk drive during a routine maintenance check, the technician mistakenly reformatted the backup drive as well and, suddenly, all the data disappeared.
A third line of defense — backup tapes that are updated nightly — were unreadable. "Nobody panicked, but we instantly went into planning for the worst-case scenario," said Permanent Fund Dividend Division Director Amy Skow, about the computer foul-up in July that ended up costing the department more than $200,000.
Nine months worth of information concerning the yearly payout from the Alaska Permanent Fund was gone: some 800,000 electronic images that had been painstakingly scanned into the system months earlier,the 2006 paper applications that people had either mailed in or filed over the counter, and supporting documentation such as birth certificates and proof of residence. The only backup was the paperwork itself — stored in more than 300 cardboard boxes.
"We had to bring that paper back to the scanning room, and send it through again, and quality control it, and then you have to have a way to link that paper to that person's file," said Skow. Staff working overtime and weekends re-entered the lost data into the system by the end of August. Last October and November, they met their obligation to the public and a majority of the estimated 600,000 payments for last year's $1,106.96 individual dividends went out on schedule.
Former Revenue Commissioner Bill Corbus said no one was blamed in the incident. "Everybody felt very bad about it and we all learned a lesson. There was no witch hunt," said Corbus.
According to department staff, they now have a proven and regularly tested backup and restore procedure.
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I'm hepped up on Hex coloring at the moment. I petitioned the all-knowing web world for a guide, a key, something to lead me to a knowledgeable place of understanding to just what those little FF's and #OO's meant. My hexly prayers were answered. Here is how my friend Ian describes the complexity that is Hexidecimal Color Display:The general principle is that the six digits are in fact three hex values (as a pair, each), first a red pair, then a green pair, then a blue pair. The pair is because it's base sixteen - so the leftmost digit of a pair is the 'units' and the rightmost digit of each pair is the 'tens' - except it's not tens, it's sixteens, because it's hexadecimal, not decimal. Next thing to remember is that it's an additive light source, not subtractive, so unlike mixing paint or ink, where the more stuff you put in, the darker it gets (because ink or paint acts as a filter in front of the paper, causing selective filtering and the paper reflects back what's left over), with a video colour display, the more 'stuff' you tell it to display, the brighter of that colour it'll give you. Greater of all three colours together will veer towards white, lesser of all three goes towards black, so that FFFFFF is white, (ie, FF of red, FF of green, and FF of blue = white) and 000000 is black.(remember, FF is hex, and if it were decimal, it'd be 255, which is the most amount of bits you can cram into a byte, which is where the limits at each end of the scale come from - the '#' is often used to indicate hex).After a while, you can take a rough stab at numbers being more or less what colour you think it might end up being. Mid grey is 7F7F7F ('cos 7F is the halfway mark between 00 and FF, in the same way that 128 is between 0 and 255). So, 7F (oh, let's round it up to 80), 00, 00 is half-bright red, no brightness of green, no brightness of blue. Sort of a blood red. Push the red value up a bit, to 90, 00, 00, or even beyond into A00000, the red becomes brighter. Full red is FF0000, but if you want to go even lighter, say, pinky colours, you add white. How? By putting some of the other colours in equally - so that FFC0C0 would be full red, about three quarters(!) brightness of green and blue respectively. Less saturated red, but still far more red than either of blue or green for them to influence the colour in those directions. After a while, you get the knack.
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I know the feeling. It can get you into a strange head space. I call it 'computer head.' Usually it starts to take shape around three in the afternoon as you realize the mouse is glued to your hand and your eyeballs now only interpret pixels. And by five you fall off your chair and crawl towards the door in a desperate attempt to reclaim your humanity. Here's a little video that illustrates it well:Labels: humor, journal, technology, video, work
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